category:Books Business Economics Customer Relations:

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		ASTD Handbook for Measuring and Evaluating Training A follow on to ASTD's best selling ASTD Handbook for Workplace Learning Professionals, the ASTD Handbook of Measuring and Evaluating Learning includes more than 20 chapters ...		$87.71 More Information
		Customer Service Training 101 Quick and Easy Techniques That Get Grea Evenson, a customer service management professional, provides step by step lessons and worksheets that can be adapted for any business and for learners of any experience level. ...		$15.80 More Information
		Engaged Customer The New Rules of Internet Direct Marketing Dot com companies are in a desperate struggle to find and keep customers. The use of email marketing techniques is becoming the hottest marketing strategy on the internet to ...		$14.99 More Information
		Entrepreneurs Guide to Selling The consummate sales pro helps entrepreneurs and their salespeople improve results by selling more goods or services more consistently and at higher price points and greater ...		$34.15 More Information
		Environmental Psychology A Psycho social Introduction Addresses environmental psychology, psychological tradition the spatio physical dimension of behavioretc.		$48.96 More Information
		Excellence Every Day Make the Daily Choice Inspire Your Employees and Addressing all levels of the corporate ladder, from customer service to the CEO, this business savvy handbook explores The Excellence Myth, revealing a new philosophy of ...		$21.33 More Information
		Funeral Home Customer Service A Z Creating Exceptional Experiences fo From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand ...		$21.33 More Information
		Process Mapping A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output in ...		$52.00 More Information
		Remember Me I Am the Customer A Customer Service Tool Ruby L. Radford,Paperback, English language edition,Pages76,Pub by Authorhouse		$13.95 More Information
		Taming the Search and Switch Customer Earning Loyalty in a Compulsio Praise for Taming the Search and Switch Customer What an excellent wake up call! Your company's most valuable asset your loyal customers have more tools than ever to compare ...		$21.33 More Information